Return and Refund Policy

Key Details

Return Period: 30 days from delivery date
Restocking Fee: None
Refund Time: Within 10 days
Shipping Costs for Returns: Paid by the customer
This policy is subject to our Terms of Service.

Eligibility

  1. Items must be unused, unworn, and in original packaging, with all tags attached.
  2. Returns requested after the 30-day period cannot be accepted.
  3. Items returned without prior approval will not be processed.

Return Process

  • Contact us first: Email support@iconsfootwear.com with your order number and reason for the return.
  • Approval: Once reviewed and approved, you will receive return instructions, including the return address.
  • Packaging: Ensure the item is securely packaged to prevent damage in transit.
  • Shipping Costs: Return shipping is the responsibility of the customer.

Refunds

  • Refunds are processed within 10 business days after we receive and inspect the returned item.
  • Refunds are issued to the original payment method used at checkout.
  • We do not charge restocking fees.

Exchanges

If you wish to exchange an item, please follow the return process and place a new order for the replacement item.

Damaged or Incorrect Items

If an item arrives damaged or incorrect, contact us within 7 days of delivery at with photos of the product and packaging. We will review and provide a suitable resolution.

Have questions or need assistance? Get in touch using the contact details below.

Customer Service Hours:
Monday to Friday: 08:00–18:00 (CET/CEST)

Email: support@iconsfootwear.com
Phone Number: +44 7588 650756
Contact Form: Click Here

Business Information
Icons Footwear is owned and operated by JHSN BRANDS, a company registered in the Netherlands.

Registration Number: 77711084
VAT Number: NL861104122B01

Address:
Scheepsbouwersweg 1h, 1121 PC Landsmeer, Netherlands