Return and Refund Policy
Key Details:
- Return Period: 30 days from delivery date
- Restocking Fee: None
- Refund Time: Within 10 days
- Shipping Costs for Returns: Paid by the customer
- This policy is subject to our Terms of Service.
Eligibility:
- Items must be unused, unworn, and in original packaging, with all tags attached.
- Returns requested after the 30-day period cannot be accepted.
- Items returned without prior approval will not be processed.
Return Process
- Contact us first: Email support@iconsfootwear.com with your order number and reason for the return.
- Approval: Once reviewed and approved, you will receive return instructions, including the return address.
- Packaging: Ensure the item is securely packaged to prevent damage in transit.
- Shipping Costs: Return shipping is the responsibility of the customer.
Refunds
- Refunds are processed within 10 business days after we receive and inspect the returned item.
- Refunds are issued to the original payment method used at checkout.
- We do not charge restocking fees.
Exchanges
If you wish to exchange an item, please follow the return process and place a new order for the replacement item.
Damaged or Incorrect Items
If an item arrives damaged or incorrect, contact us within 7 days of delivery at support@iconsfootwear.com ;with photos of the product and packaging. We will review and provide a suitable resolution.
Have questions or need assistance? Get in touch using the contact details below.
Customer Service Hours:
Monday to Friday: 08:00–18:00 (CET/CEST)
Email: support@iconsfootwear.com
Phone Number: +44 7588 650756
Contact Form: Click Here
Business Information
Icons Footwear is owned and operated by JHSN BRANDS, a company registered in the Netherlands.
Registration Number: 77711084
VAT Number: NL861104122B01
Address:
Scheepsbouwersweg 1h, 1121 PC Landsmeer, Netherlands